Sunday, September 27, 2009

Still Composting (I Think) and Company Review

I started composting about a month ago, when a company called Algreen Products sent me a compost bin to review.

While I think the bin is working fine so far, I'm less than thrilled about the customer service from Algreen.
For starters, the instructions for the compost bin were very vague: the brochure suggested watering and aerating the bin, but never said how often to do it. So I emailed the rep that contacted me in the first place. I asked:

Should I be mixing my browns and greens in the bin? If so, how often do I do that? Also, how often should I water the mix? More details like these would be helpful in your instruction manual.
I don't think anything got lost in translation between me (in Minnesota) and the rep (in Ontario, Canada), but he answered my email with instructions on how to make compost tea...

So I emailed him again, clarifying what I was asking - that was 27 days ago and I haven't heard anything back.
Although I can't yet comment on how well the compost bin works (my materials haven't composted yet and with the days becoming so cool, I'm skeptical I'll get anything yet this year), I would not recommend this $200 product based on the vague instruction manual (especially frustrating if you've never composted before) and the lack of customer service from Algreen.

4 comments:

David said...

yikes. remind me not to mess with you.

Andrew said...

Have you reviewed any rain barrels yet or built your own? I used to work for the Reuse Center in Minneapolis, and they were always popular and we often received a lot of questions regarding them. Also, I often thought they were over priced.

Looking forward to your reviews on other green products.

Maria Surma Manka said...

Hi Andrew - I haven't reviewed or used any rain barrels yet. They are a great product though and definitely something I want to get using next year!

James said...

Check out www.greenhome.com. As far as I know, they have the lowest prices around on eco-friendly products.